Water Department
The Town water system is comprised of radio read meters that allow for drive by collection of water consumption data. In general, access to your home for meter reading is not necessary, unless there is a problem with the meter encoder that sends out the water meter data to the radio wave.
Meters are used to collect water consumption information and the O & M (Operation and Maintenance) and the Reserve portion of your bill is based on water consumed and measured by your meter. Please ensure that all appliances and household water sources (toilets, sinks, water heaters, spigots, yard hydrants, etc.) are in good working order to minimize your water consumption. In a day, a running toilet can consume up to 8,000 gallons of water!
Meters are read quarterly (every three months) for billing purposes, however are also read on non-billing months to determine if there are any potential problems. Unusually high consumption may indicate a leak, or unusually low usage may indicate a problem with the meter. If a potential problem is identified, the Town will reach out to the property owner. As such, please keep your contact information current.
Understanding Your Water Bill
Water bills are based on a minimum charge to cover service and infrastructure costs and includes consumption of up to 12,000 gallons per quarter. Consumption beyond 12,000 gallons is billed based on the amount consumed.
Debt Re-Pay – A fixed amount charged to all properties in which the water distribution mains are adjacent, whether or not they are connected. This cost covers past debt incurred by the Town of Louisville to install water service and to maintain large infrastructure projects (water plant, for example).
Operation & Maintenance (O&M) – A fixed amount (when consumption is at or below the minimum) to support everyday operations and maintenance of the water system. Consumption beyond 12,000 gallons per quarter will increase this cost dependent on amount consumed.
Reserve – A fixed amount (when consumption is at or below the minimum) to support anticipated larger maintenance issues with the water system. Consumption beyond 12,000 gallons per quarter will increase this cost dependent on amount consumed.
Billing
You will receive four (4) bills per year, distributed on a quarterly basis.
| Quarter | Billing Period | Bills Mailed/Emailed | Due Date |
|---|---|---|---|
| 1 | January 1-March 31 | Late March | April 20 |
| 2 | April 1-June 30 | Late June | July 20 |
| 3 | July 1-September 30 | Late September | October 20 |
| 4 | October 1-December 31 | Late December | January 20 |
EMERGENCY 24 HOUR CONTACT INFORMATION
Larry Legault - (315) 250-6891
John Beattie - (315) 250-6529
BILLING/ACCOUNT QUESTIONS
PAY YOUR WATER BILL
Pay with
- cash
- check
- money order
- debit/credit card*
- direct debit (ACH)
*service fee applies when using credit/debit card or e-check.
Pay
- in-person (14810 State Hwy 37)
- via mail (14810 State Hwy 37, Massena, NY 13662)
- payment drop box (14810 State Hwy 37)
- direct debit (ACH)
- online via credit/debit card or e-check*
*service fee applies when using credit/debit card or e-check.
ONLINE ACCOUNT AND PAYMENT
Create an optional online account^ to view your utility bill balance, usage and payment history. You can also sign up for e-bill, update your contact information, and make payment via credit/debit card or e-check*.
^online account is not required to make payment
*service fee applies when using credit/debit card or e-check.
WATER SHUT OFF/TURN ON
If your property will be unoccupied for a length of time (winter months, for example), please consider having your water shut off at the main line. At the owner’s request, shut off and/or turn on will be completed by the Town of Louisville at a cost of $20 per service.